Support stops responding. Impossible to get a reply and resolve an issue
since phone support was removed, I don’t know anymore how I can contact eBay.
I’ll try to be as brief as possible: I list an item for sale, it gets flagged as counterfeit (thanks to the terrible, ridiculously poor AI systems eBay uses nowadays), I reply by appealing and sending the purchase invoice and dozens of photos of the item. They say the item is counterfeit for them (a pair of shoes worth 60 euros), and after contacting them via chat, with the usual totally off-topic automatic replies, they say to hand me over to the expert by email. Well, the big expert by email hasn’t replied for more than 2 weeks despite several follow-ups. What am I supposed to do? I’ll add that for the exact same problem, months ago a phone call was enough to solve it immediately. It’s become a disgrace with bot and AI support.
