Tracked package lost by the courier, no refund because it contains discs?
Very simple story: I sell vinyl records in Germany and ship with Bartolini through ebay. The package arrives in Germany at the DPD branch in Heilbroon and disappears off the radar. I file a claim with ebay, which receives no response from the courier. After a week, the packlink assistant suggests I open a claim for lost package, which I do. After another week, another packlink assistant named Valeria (but I suppose it's a bot)
informs me that vinyl records are a prohibited item because they are considered vintage since they are more than 50 years old. I politely reply that the records sold are less than 50 years old, only to be told that it doesn't matter. Since vinyl record technology is more than 20 years old, it is therefore always a vintage/antique item, regardless of when the record was produced.
Does anyone find this response sensible? I should add that this would be the minimum reimbursement of 35 euros.
To sum up, if I ship a package with ebay including insurance up to 35 euros, the courier can throw it in the toilet because if it contains a record they are not required to reimburse either the shipping cost or the contents of the package.
They remind me of those who used to sell fake car stereos at rest stops on highways in the 80s
