Arrived damaged | Selling on eBay

napolitanogomme · 2026-07-08T10:24:15.927645Z

Hello, I received a claim for a defective item 30 days after delivery. . In the request there is a photo taken from the web and the description specified that the item was defective (I sell new alloy wheels). I ask for info and more photos but the customer does not respond. After 5 days they turn it into a complaint. I contacted eBay support, who tell me to immediately reach an agreement with the customer with a return (despite no proof of the defect). The buyer magically starts responding and gives me several days with the option of picking up the goods, but every time the courier comes he refuses to hand over the item. In the meantime he tells me that the original boxes were thrown away and that the item has suffered damage (all in the eBay chat). Finally I manage to arrange the pickup and when the goods arrive I see that the damage is quite big, the buyer caused several damages to the item, which is now no longer sellable. Sale price of the wheels €800. I contact eBay to request a partial refund to be sent but it is refused because the customer opened the claim and at that point partial refunds are no longer possible.I suffered damage of almost €500 because I can only sell those wheels as used at a nearly negligible price. Is it normal that eBay only protects buyers? I've been selling for 8 years with hundreds of positive feedbacks and zero negativesCan you recommend something to make eBay understand that it is wrong? With email and the call center I don't resolve anything, they always tell me the same story

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Arrived damaged | Selling on eBay | eBay Italy