discussione Rif.: Return tracking not available in Supporto Tra Utenti

Return tracking not available

limlick — Tue, 07 Oct 2025 22:28:44 GMT

I’m writing to ask for assistance with a return issue related to an order I placed in August from Japan.

When the package arrived in my country, I was informed by customs that I had to pay an import tax of 20%. I decided not to accept the delivery, so the parcel was automatically returned to the sender by DHL.

The problem is that I opened the return request through eBay, and now I’m being asked to provide a return tracking number by October 10 to avoid a possible dispute from the seller. Unfortunately, I don’t have a tracking number for the return shipment, as customs could not provide one, and DHL also told me they are unable to issue a tracking reference for a refused delivery.

Could you please advise me on how to proceed in this situation? I want to make sure the case is correctly handled and that the seller is aware the parcel was automatically returned.

Thank you very much for the help.

Rif.: Return tracking not available

cizeta1964 — Wed, 08 Oct 2025 05:30:02 GMT

Rifiutando l'oggetto hai commesso un grosso errore, hai perso il diritto ad essere rimborsato.

Rif.: Return tracking not available

limlick — Wed, 08 Oct 2025 08:07:18 GMT

Quando il pacco è arrivato alla dogana ero fuori casa per lavoro, quando
sono rientrato dopo circa 25giorni dalla consegna lo avevano rifiutato in
automatico e rispedito al mittente.
Quindi ho iniziato la procedura di rimborso.
Cosa avrei potuto fare in questo caso? Cosa potrei ancora fare?

Rif.: Return tracking not available

cizeta1964 — Wed, 08 Oct 2025 09:00:15 GMT

Ben poco temo, prova a contattare il venditore.

Rif.: Return tracking not available

limlick — Wed, 08 Oct 2025 09:03:18 GMT

Il venditore è molto grande (490000 vendite), proverò a contattarlo
sperando nella sua onestà professionale.

Grazie mille per il supporto!