I’m writing to ask for assistance with a return issue related to an order I placed in August from Japan.

When the package arrived in my country, I was informed by customs that I had to pay an import tax of 20%. I decided not to accept the delivery, so the parcel was automatically returned to the sender by DHL.

The problem is that I opened the return request through eBay, and now I’m being asked to provide a return tracking number by October 10 to avoid a possible dispute from the seller. Unfortunately, I don’t have a tracking number for the return shipment, as customs could not provide one, and DHL also told me they are unable to issue a tracking reference for a refused delivery.

Could you please advise me on how to proceed in this situation? I want to make sure the case is correctly handled and that the seller is aware the parcel was automatically returned.

Thank you very much for the help.