Il tracking è sempre fermo a Heatrow e l'acquirente resta sempre fermo sulla sua posizione di "non ricevuto". Ho deciso di riappellarmi a quella controversia perché ultimamente Royal Mail non mi da più lo stato di consegnato, anche con avviso di ricevimento. Quindi ho inviato un'email al resolution center e mi hanno risposto:

Hello,

Thank you for writing back to us about the item you sold to .... I understand you would like us to reopen the investigation on your appeal as you have found out that Royal Mail doesn't offer compensation for international shipping. Please allow me to assist you with this.

Before I proceed, I'd like to commend you for trying to resolve the issue with the buyer. I realised how disappointing this situation can be for you as you have posted the item and some problem came along. Given the situation you are in, I would like to extend my utmost assistance by providing you with the necessary information you may need in order  for you to resolve this issue.

I have reviewed the tracking details and see here that it shows delivered. However, it doesn't show that it was delivered to the buyer's address. I know how important it is for you to have this matter settled. To help you resolve this, kindly reply to this email within the next 3 days, attaching a copy of your postal receipt that contains the buyer’s delivery address in order to proceed with the appeal.

Please upload it to your account via the link below. Alternatively you can also return the form by simply replying to this email and attaching the document.