Locked
Discussion interactions are currently paused.
Intermittent technical issues and protections for sellers
Summary: it_news_team reported intermittent technical issues that are affecting their experience as a seller, raising concerns about the protections available in these circumstances.
We are aware that, starting on Sunday, some users are experiencing intermittent technical issues with some eBay platform features. Thank you for your patience while we work to resolve the issue.
eBay will protect your selling performance, by providing:
- the removal of negative or neutral feedback attributable to the intermittent technical issues
- the cancellation of cases that negatively affect performance, arising from affected orders (such as cancellations and claims closed without resolution by the seller)
There will also be no impact on the metrics related to tracking upload and on-time shipping.
If you had an auction ending after April 26 at 9:01 PM (local time) and believe it was affected by the issue, you can cancel the order: in that case we will protect your seller performance and refund the related selling and advertising fees.
We know how important it is to be able to rely on a trustworthy marketplace and we thank you for your patience while we work to resolve the situation.
Any updates will be posted here.
