Last August 24, I bought a perfume on eBay, choosing, at the time of purchase, a pickup point that I changed (through the option given to me by Poste Italiane courier) via email, choosing a Locker available 24/7, but for some strange reason, in the tracking it showed that the courier had not been able to deliver the package to the locker I had selected, telling me that I would be informed of the new place where the package would be delivered. After a few days, seeing that I hadn’t received any email, I checked the tracking and saw that on August 30, at 10:06 a.m., the package had been delivered, but it doesn’t specify how, on the tracking it just says “the shipment was delivered CT,” so I went to the post office in my town, and they couldn’t tell me anything, other than to contact SDA, since they handled the delivery, but since I was already annoyed, I went ahead and bought the same item elsewhere, so I went to my order and wanted to return the item, but I accidentally selected “item not arrived” instead of “return the item”; in response to this dispute of mine, the seller simply wrote to me that the package had been delivered, but I, having the right of withdrawal, want it to go back and therefore I want a refund. I read in my account that if I don’t solve the problem by September 5 (tomorrow), I can ask eBay to step in, but at the same time I’m asking for some guidance here.
