I accepted a purchase offer, but the item is not showing as sold. How can I report the issue?
Recently I received a purchase offer that I replied to with a counteroffer.
A counteroffer that never reached the buyer and no notification was ever sent by email either.
It could be a technical problem / bug, so by going directly to PRATICO you can try contacting the buyer who made the offer and explain that you accepted their offer but the system didn't take it.
If necessary, modify the listing with a buy-it-now at the price agreed with the buyer, inviting them to purchase.
Hi, I'm still having the same problem, I have items sold through accepted purchase offers, sales that however are not processed by eBay and I can't send the updated invoices to the buyers...
You rightly told me to have myself contacted by eBay customer service... but how do you do that? It's been days that I've been going around the various help pages that open for me and keep sending me in circles, without finding a solution...
Can you help me? Do you have a phone number or an email?
At the bottom of the "help and contacts" page, the text appears (during 9:00-18:00) "ask us to call you" and they call you at the number entered during registration
heavenwelkin
·4 months agoRecently I received a purchase offer that I replied to with a counteroffer.
A counteroffer that never reached the buyer and no notification was ever sent by email either.
It could be a technical problem / bug, so by going directly to PRATICO you can try contacting the buyer who made the offer and explain that you accepted their offer but the system didn't take it.
If necessary, modify the listing with a buy-it-now at the price agreed with the buyer, inviting them to purchase.
Kind regards.
marioelegio
·4 months agoIn fact, we on the forum can only note that the item is still for sale.
To see what went wrong, you need to have eBay customer service contact you.
hi
mario
lorys00
OP2 months agoHi, I'm still having the same problem, I have items sold through accepted purchase offers, sales that however are not processed by eBay and I can't send the updated invoices to the buyers...
You rightly told me to have myself contacted by eBay customer service... but how do you do that? It's been days that I've been going around the various help pages that open for me and keep sending me in circles, without finding a solution...
Can you help me? Do you have a phone number or an email?
Hi and thanks anyway for your help.
Enrico
cizeta1964
·2 months agoAt the bottom of the "help and contacts" page, the text appears (during 9:00-18:00) "ask us to call you" and they call you at the number entered during registration