Package refused with FedEx from UK blocked for return | Buying on eBay

al404 · 2023-11-30T09:44:04.563000Z

I bought a pair of shoes from the UK and after a few hours I realized that the size conversion I had done was wrong. I write asking to cancel and they tell me that it had already started with FedEX and not to worry because they would call it back, but instead the package arrives in Italy and they tell me not to worry and to refuse it.I refuse the package.FedEx reissues a new waybill and sends it back.I live in Piedmont, now the package has been stuck for 10 days in Lonate Pozzolo because a piece of data is missing.I call support and they tell me I can only write an email to a specific address.I write explaining that it is a bounced package and that they must have all the data for the return that they had for the inbound customs clearance, also pointing out that they filled out the return note.I also add my tax code, which is the only detail that might be missing.The package is still stuck in Lonate, now for almost 15 daysI paid with PayPal, what do you recommend?Do you know how to unblock this package?

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Package refused with FedEx from UK blocked for return | Buying on eBay | eBay Italy