Delay due to an issue with the postal delivery | Buying on eBay

claudiom1970 · 2023-12-07T13:06:41.477000Z

Good afternoon. I bought an item with delivery by registered mail to a pickup point. The item did not arrive by the delivery date expected by the postal service because of a generic shipping problem that came up, as reported by the postal tracking, which said to contact customer support. I informed the seller of the problem and asked whether he had any more information, and he replied no and told me to contact support myself. I called the post office and they told me there was a problem with the waybill and that the parcel will be delivered in the next few days. My question is: who is supposed to contact customer support and waste time on the phone, the seller or the buyer?Also because I do not know whether the delay was due to a mistake by the seller in entering the shipping details.Thank you

Discussions

Delay due to an issue with the postal delivery | Buying on eBay | eBay Italy