Buyer requests return for missing pieces or parts | Questions and answers among users

doppiad91 · 2026-04-24T12:09:45.784000Z

Good morning, I sold a Naruto TGC card for €210, the buyer accepted the price right away and paid that same evening. This morning I saw the checkmark saying the package had been delivered, but right after that I received a message from the buyer saying the package was empty, showing photos of the inside. Now, it seems clear to me that he is trying to scam me, and reading the comments online I don't have many expectations, since many people say that eBay tends to protect the buyer more than the seller. I shipped it via international delivery mail, I have the receipt which contains both the tracking number and the net weight in kg of the card, as well as the total package weight. It was weighed by the postal clerk. I also filled out the CN receipt notice form. He has a profile created a few days after my listing, few feedback, and he uploaded a video in which he opens the package and there is nothing inside, but that video is worthless because he could have easily opened it, taken the contents out, and then closed it back up with tape. What can I do to try to protect myself? I contacted customer service and a lady told me she would forward my request to whoever handles these things. Can I do anything else? Can the weight proof on the receipt help?

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Buyer requests return for missing pieces or parts | Questions and answers among users | eBay Italy