Help disputing a PayPal payment

Question

Hi everyone, I should say upfront that I don’t buy on eBay very often, so I ended up in a situation that I should have handled differently.

I made a purchase and 4 days later I was informed that the item was no longer available.

Panicked, I opened a dispute with PayPal, but the seller told me they can’t give me a refund because it’s blocked because of the dispute.

So I canceled it, but on eBay it still shows as ongoing.

Has anyone been in the same situation as me? How did you solve it?

Is there a way to contact support to unlock the refund?

Thanks

marioelegio · Accepted Answer

You panicked twice. Both when you opened the dispute and when you closed it.

Granted, it would have been enough for the seller to cancel the transaction and refund you, at the very moment he informed you that he didn't have the item available.

Granted, the seller could have refunded you just fine even with the dispute open.

Granted, it is always better to open an eBay procedure and leave PayPal as a last resort.

Now you have put yourself in his hands, you can't do anything anymore neither on eBay nor on PayPal, you just have to wait and hope that he is an honest person.

bye

mario