Good morning,The customer asked me for a full refund with the return of the item.The reason was that I had listed the product as new condition, I wanted to list it in new condition other.But since I accidentally listed it as new condition, it had in fact been opened and used to check whether everything worked.Now I would like to know, since from the image it was clearly noticeable that it had been opened, do I still have to pay the return shipping costs if I have to do it anyway.Then, to add som...

Thank you for your previous response. The buyer (customer) no longer wants to do a full refund with a return, but wants a partial refund of 20 or 10 euros.How can I proceed if I don't want to give them the partial refund?Should I contact eBay support at this point, because by now the customer has also understood that they can't buy the product anywhere at such a low price, but they are still insisting on asking me for a partial refund.Thank you for your advice. Zorez

Help with a return | Questions and answers among users

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Help with a return | Questions and answers among users | eBay Italy