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Assistance with buying a phone under warranty - seller not responding
Summary: andfab98 is seeking assistance to purchase a phone under warranty since the seller is not responding. marioelegio took part in the discussion, but without providing further details. The issue of the seller's lack of response remains unresolved.
Good morning,
I bought an iPhone 14 from a retailer on May 25, 2023.
A few days ago the phone suddenly stopped working, giving no sign of life at all. The device had been charged very recently and stopped working a few seconds later, with the screen staying off. I tried in various ways to turn it on but without success.
As far as I understand, the phone is still under warranty, since at the time of purchase I had asked the retailer directly, who messaged me saying that for the second year support would be provided by them (I still have the message).
I tried contacting the retailer both on eBay and through the emails I found, but I have not received any response to any message. At the time of purchase the seller seemed serious and reliable as they had many reviews, all positive, but unfortunately I am now also reading the recent reviews in which other buyers have encountered various problems both during purchase and with communication.
I would therefore like to know how to proceed to obtain assistance or service.
Thank you
1 comment
marioelegio
Mentore1 year agoIt seems that the registered office is in Italy, so you can try filing a complaint with AGCM for unfair commercial practices or a report to the tax police for failure to apply the legal warranty (mandatory by law).
In the first case….. https://service.agcm.it/pubblicazioni/dettaglio?id=411fd8e5-67bf-4163-a12d-8af10dfc351f&parent=Vademecum&parentUrl=/pubblicazioni/mini-guide
hi
mario