Payment dispute opened since January 2024 for an item that was duly delivered | Questions and answers among users

musicash · 2024-03-29T09:18:34.238000Z

HelloI sold an item in Switzerland to a user with only one feedback;The item was regularly delivered and I also received the customs documentation.after a few days from receipt, a payment dispute is opened with the banking institution, to which I respond by providing the GLS tracking number. as of today the dispute is still open, the funds are blocked and the item delivered.I wonder: - why do I have to answer for a banking issue if the buyer paid eBay directly?- how is it possible that we have to wait all this time and there isn't even a final deadline for resolution?- if this were a scam (it's easy to have an item delivered and open a payment dispute) why should the seller be held responsible, given that, I remember, they do not receive the payment directly?I am honestly shocked by this eBay policy, which certainly does not encourage sellers to promote their products on the platform.

Discussions

Payment dispute opened since January 2024 for an item that was duly delivered | Questions and answers among users | eBay Italy