What can I do?

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Summary: The discussion is centered on an area of support and advice-seeking by gis-579, who asks, 'What can I do?' The subsequent replies involve exchanges between different users, but do not provide details about the specific content of the responses, leaving the proposed solution undefined.

I bought a washer-dryer that, upon arrival, turned out to be unusable. I opened a return case with photos, which was accepted by Ebay. Later the seller opened a dispute and then contacted me by phone to propose pickup (in person) and a refund, and at the same time asked me to close the return case to make things simpler. After that he kept putting it off and never showed up again. This morning I took the machine to a service center authorized by the manufacturer, which confirmed a series of breakages that make it unusable. Today I will receive the official report. Can I still involve Ebay or is the legal route my only option? Don’t call me stupid: I’ve already done that myself

thanks