Incorrect item description | Questions and answers among users

davide4163 · 2026-06-17T19:29:51.960649Z

Good evening, I bought an item whose color is essential for its use and, while in the title description of the listing it says "BLACK", in fact the item is available in seven colors with the thumbnails next to the main image, in one of the lines toward the bottom of the listing it says that if no specifications are provided, the color shown in the photo will be sent (in that case red).Honestly, I had not read the clarification, having searched directly for the BLACK item and, since the listing came up with BLACK specified in the title, I ordered it; in fact, BLACK also appears in the order confirmation.The professional seller says they sent me a message but I never received it, in fact there is no trace of it.The problem is that the return shipping costs amount to about half the value of the item, I have no way to find cheaper solutions (I am not in a hurry), I asked them to meet me halfway but the seller, although polite in communications and obviously willing to refund (I asked to exchange it for the black color), is not allowing anything in that regard.Not being very familiar with eBay's rules and before opening a dispute also with PayPal, I am asking if someone can help me understand whether the contradiction between the descriptive title and what is written in the final lines is something "normal" and whether the mistake is only mine or also the seller's.Thank you

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Incorrect item description | Questions and answers among users | eBay Italy