Question about what I need to do to be able to talk to someone

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I would like to be contacted as soon as possible. I bought an item from England which arrived scratched. I contacted the seller right away when the package arrived. He told me to open a dispute against eBay, but to date, after two weeks, I still haven't received any response.

franmarg-16

4 View listings

Posted 1 year ago·Last reply 1 year ago

1 comment

marioelegio

Mentore1 year ago

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If you have correctly opened the return process and if the seller has not replied.... https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/restituisci-un-oggetto-cambio-di-un-rimborso?id=4041&st=7

then you need to ask eBay to step in..... https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/chiedi-ebay-di-intervenire-acquirenti?id=4701&st=3&pos=1&query=Chiedi%20a%20eBay%20di%20intervenire%20-%20acquirenti&intent=chiedi%20ad%20ebay&lucenceai=lucenceai&docId=HELP1382

If you want to speak with eBay customer service, on both attached pages you’ll find the link at the bottom to have them call you by phone.

mario