Good morning, I’m asking if anyone has ever had it happen that eBay refunds a buyer before the item returns to the sender for an open dispute for a return

I had received an email, which I took a screenshot of, where eBay told me that the customer had to make the shipment and that I didn't have to do anything else

eBay issues a refund to the customer without the customer having to make a return | Questions and answers among users

Discussions

eBay issues a refund to the customer without the customer having to make a return | Questions and answers among users | eBay Italy