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Incorrect return label
Hello, after realizing that I had mistakenly purchased a product that was not suitable for my needs, I requested a return, which was accepted. The seller sends me the label via eBay but unfortunately with a French courier that does not operate in Italy. I point this out and after a very slow exchange of messages on his part he books me a pickup with a courier who never showed up. I contact the seller once again and he replies saying that this time I will be contacted by the Italian courier for the pickup. Several days go by, I write to the seller but get no response. On July 29 the days valid for the return expire and eBay also sent me a notification that after that date I can no longer claim the refund. At this point how should I behave?
marioelegio
Mentore2 years agoVery strange that the seller took on the return costs that were not their responsibility.
If the buyer realizes they have mistakenly purchased a product that is not suitable for their needs, by law and according to eBay rules, the return costs would be entirely their responsibility.
So I’d suggest buying a return label and shipping the item, or, if time is very tight, going to the post office and sending it tracked, then entering the code in the eBay procedure.
https://resi.ebay.it/
bye
mario