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Shipping label
Good morning,
I opened a return request for an item that arrived broken. Request approved… but I don't have the shipping label. The seller kindly responds to my messages and is waiting for the item.
He tells me that I should have received the label by email from eBay when the request was approved….. but there are no labels in any email.
I submitted a contact request to eBay, but they haven't called me back.
How is this resolved?
7 comments
sika700
Mentore1 year agoGood morning,
after four days from opening the request, ask eBay to intervene:
Ask eBay to intervene - buyers | eBay
Kind regards.
rai618
OP1 year agoThanks for the reply, the dispute is already open but I can't communicate to eBay that I don't have the return label…
Sent from iPhone
sika700
Mentore1 year agoHow many days has the return request been open?
Did you open it on eBay or on Paypal?
rai618
OP1 year agoSent from iPhone
sika700
Mentore1 year agoThen hurry up and request their intervention, because in a little while it will automatically close in the seller's favor due to your inactivity.
Use the link I sent you.
rai618
OP1 year agoI can only find that they contact you….. and they don't call me back…..
Sent from iPhone
marioelegio
Mentore1 year agoFirst do what Sika told you and then use the link at the bottom of the same page to have them contact you.
If even then you can’t get through to them, check whether you’ve correctly registered your phone number on your eBay account and check whether you have any blocks on your phone.
hi
mario