Funds blocked and dispute opened by the buyer | Questions and answers among users

renmoce0 · 2026-04-17T11:05:21.305000Z

Good morning! I sold an item and shipped it via BRT courier (on my own). I uploaded the tracking code and it was delivered within 24 hours of the order, super fast, to a pickup point indicated by the buyer in the order. A week later he says he didn’t receive anything and at the same time opens a dispute that blocks my funds, he says the owner of the pickup point says they didn’t receive anything, but I have both the tracking history and the POD image sent to me by the courier. How can I get this sorted out? I don’t know who to contact

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Funds blocked and dispute opened by the buyer | Questions and answers among users | eBay Italy