help problem with German seller | Questions and answers among users

bluest8088 · 2023-12-30T21:33:58.771000Z

Good evening everyone, I’m writing to you about a problem I’ve been having these days with a German seller. On my main profile, with over 300 feedback and 98% positive (only one negative for an item sold and the buyer didn’t read the description), I bought an item for about 300 euros. Well, basically the package was shipped to me with DHL; on the first delivery day, nobody rang the bell and it showed as delivery failed. On the next working day, I was at home, someone rang the intercom, I didn’t see anyone and opened it. About half an hour later, when I went out, I noticed that on top of the apartment building’s mailbox there was a package and it had my name on it, so I realized that the courier had rung the intercom earlier. I took the package and kept it with me; once I got back home I saw that it was slightly crushed and the opening side no longer had intact adhesive tape. Inside the package there was only another crumpled and open letter-sized envelope, but not the item. So, after reading a bit here on the community about other users’ experiences in similar cases, I decided to open a return since the item was different from the one I bought, given that I had not ordered an empty package. In the message to the seller I asked whether he had forgotten to include the item and I provided photos of how I received everything. He immediately went off on one, telling me that my attempted scam wouldn’t work on him, that he had recorded everything, the item packed in the box, and that one of his colleagues would testify in court and they would report me! Now tell me how I should behave, I never replied because I was accused without even being asked anything! I don’t know whether the seller shipped the package empty or whether it was taken by the courier or by someone when the package was left unattended in the building; I didn’t even sign for the package!! anyway, I also have two people who saw me open the package and it was without the item.The seller has more than 2000 positive feedback, of which 7 neutral for incorrect descriptions of the items he sells.What do you recommend I do? help

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