No protection for sellers | Questions and answers among users

Anonymous User · 2024-04-24T16:24:40.855000Z

At the end of March I sold a router because I was changing the phone line provider. Right from the start, the buyer made it clear he wasn’t familiar with the subject, but I helped him, lowered the price a bit, and in the end he decided to buy it and I shipped it the same day.A few days ago, 17 days after the delivery date, he contacted me saying the router doesn’t work and asking me to help him because he doesn’t understand much about it.I was willing to help and checked the settings and connections, but nothing, the router won’t connect to the network and he showed me that he has another router that he can connect with (I still can’t figure out why, even though he had a working router, he bought another one, but oh well...).So, in practice, I shipped a working product and in 17 days the buyer tampered with/damaged it and now he has opened a return case against me.I have no intention of taking back an item that was damaged by me and issuing a refund; it’s a scam.The IRONY is that I contacted eBay and one of their agents advised me to accept the return so as not to get a negative feedback too, really the HEIGHT of it!At this point, if the dispute were to go against me, I’ll leave the item to the buyer who damaged it, he’ll unlawfully take my money through eBay and I’ll delete my account from this TERRIBLE platform. On my side I’ll try to defend myself; to prove that the router was working when it was shipped, I have an invoice from my old phone provider showing that the migration to the new provider took place on the same day I sold and shipped the router. In truth, another piece of evidence in my favor would be the 17 days the user waited before notifying me of the problem; turning on and checking whether a router works is an operation that takes a few minutes; but imagine if eBay will consider this timing, for them the time limit to open a dispute is 30 days (from delivery), and that’s why other platforms are booming. Two or three days are more than enough to notice a problem. Unfortunately, I already know how it will go and it will be the right time for me to delete myself from this platform, where nowadays few people sell because there are too many people who SCAM. What do you think? Do you have any advice on how I should handle this? For now I replied to the request with a message, I asked eBay what else I need to do but they only suggested I accept the return (a SHAME!).

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No protection for sellers | Questions and answers among users | eBay Italy