Subject: Service improvement of | Questions and answers among users

plastyko · 2026-01-24T11:48:58.549000Z

Hi everyone,I'm writing to share an issue we're experiencing with shipments via Posta1 and to discuss possible solutions or alternatives.Lately we've noticed that tracking for shipments sent with Posta1 no longer clearly shows the destination country, but instead only shows the sorting HUB as the final point. This creates confusion for customers, who often interpret the lack of updates as a lost shipment. Unfortunately, some less honest users are taking advantage of this ambiguity to file unjustified lost-item claims, with resulting inconvenience and costs for sellers.We'd like to understand whether this choice was imposed by Poste Italiane or whether it is tied to a change in eBay's tracking systems. In addition, we're asking whether it would be possible to intervene to make tracking more transparent and accurate, so as to reduce dispute cases and shipping-related costs.Finally, we'd like to know whether eBay is considering introducing a shipping option with pickup from a drop-off point (e.g. locker or partner point), as already happens on other platforms. This type of service would ensure greater security for both parties, since pickup by the buyer would be tracked and confirmed.Has anyone already dealt with similar situations? Have you found effective alternative solutions?Thanks in advance for any suggestions or information!Best regards to all.Hi everyone,I'm writing to share an issue we're experiencing with shipments via Posta1 and to discuss possible solutions or alternatives.Lately we've noticed that tracking for shipments sent with Posta1 no longer clearly shows the destination country, but instead only shows the sorting HUB as the final point. This creates confusion for customers, who often interpret the lack of updates as a lost shipment. Unfortunately, some less honest users are taking advantage of this ambiguity to file unjustified lost-item claims, with resulting inconvenience and costs for sellers.We'd like to understand whether this choice was imposed by Poste Italiane or whether it is tied to a change in eBay's tracking systems. In addition, we're asking whether it would be possible to intervene to make tracking more transparent and accurate, so as to reduce dispute cases and shipping-related costs.Finally, we'd like to know whether eBay is considering introducing a shipping option with pickup from a drop-off point (e.g. locker or partner point), as already happens on other platforms. This type of service would ensure greater security for both parties, since pickup by the buyer would be tracked and confirmed.Has anyone already dealt with similar situations? Have you found effective alternative solutions?Thanks in advance for any suggestions or information!Best regards to all.

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Subject: Service improvement of | Questions and answers among users | eBay Italy