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Item not received
Good morning, I bought an item and used a parcel pickup point as the delivery address.
The shipment is tracked and shows confirmation of delivery.
The problem is that it wasn't delivered and the document is clearly signed by the courier.
The sender says they can't do anything and GLS says the sender must start a signature denial procedure.
Can someone tell me what I need to do?
1 comment
marioelegio
Mentore6 months agoThe procedure should be done by whoever is shown to have signed, that is, the fermopoint.
The package tracking chain ends at the fermopoint; the courier says they delivered it there and according to them it never arrived.
Besides, if the package is shown to have been received at the fermopoint, they are responsible for the loss and they are the ones who have to reimburse you. https://www.fermopoint.it/descrizione-copertura
hi
mario