Refunded item but delivered as usual | Questions and answers among users

dionisiominerva · 2025-01-23T16:51:19.689000Z

Hello, on December 30 I sold an item that I regularly shipped on December 31 with Poste. After more than two weeks the item had not arrived and the tracking was never updated, I contacted Packlink which opened a loss claim but with very long resolution times. In the meantime the buyer was requesting a refund and Ebay was threatening action on my profile if I did not issue the refund. So I did on January 15 but after 5 days, the package magically reappeared and was delivered on January 22. I contacted the buyer to find a solution but obviously they are not responding (never honest people) and Ebay washes its hands of it because I refunded on my own, even though I was facing a warning on my profile. What can I do, how can I report the buyer if I don’t even have his details since Ebay doesn’t provide them! Report through postal police or other channels? Thanks

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Refunded item but delivered as usual | Questions and answers among users | eBay Italy