shipped item not arrived | Questions and answers among users

luca130488 · 2023-02-05T20:39:35.524000Z

hello everyone, I sold an item and shipped it via ordinary Poste Italiane parcel. According to the tracking, it has been held at Poste for ten days and hasn't moved.the buyer is rightfully asking for a refund.needless to say, Poste Italiane is not responding to follow-ups.how do I resolve the dispute??thanks

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shipped item not arrived | Questions and answers among users | eBay Italy