Order 21-10745-51810 refunded by me to the buyer | Questions and answers among users

renatofumetti · 2023-12-04T23:22:36.781000Z

Good evening, I shipped the order with Posta 1 (code 2IUP0002021330) on November 7, 2023, and as of today December 4, 2023, it still shows, on the Poste Italiane website, as "being processed". The post office I contacted about the shipment, after the buyer told me it had not been delivered, assured me that the shipment had been accepted, registered, and properly sent, and that even if I filed a complaint I would not be refunded. I would like to specify that I chose to return, on my own initiative, the amount to the buyer to avoid any problem with them or any temporary blocks on your part. My question is: is the transaction covered by seller protection since I shipped the item (within the expected time) with tracking service as you usually recommend? Grateful for a kind reply, I remain waiting.

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Order 21-10745-51810 refunded by me to the buyer | Questions and answers among users | eBay Italy