Package damaged by BRT

Question

Good morning, has it ever happened to anyone to send a parcel that never arrived to the recipient, due to damage caused by the courier (BRT)? There were 2 bottles in the parcel, only one bottle was sent back to me, so I obviously had to refund the customer who did not receive the goods, am I not entitled to any reimbursement (bottle destroyed, shipping costs I paid)? I shipped through BRT ebay. Thanks to anyone who can help me

marioelegio · Accepted Answer

Try asking Packlink for a refund (they sold you the shipping), but almost certainly they’ll blame you for insufficient packaging.https://support-ebay.packlink.com/hc/it/articles/115003421369-I-requisiti-imprescindibili-per-aprire-un-reclamo-per-danno-perdita-o-furto-manomissione himario