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Payment never received
Summary: The thread discusses an issue with a payment not being received. all-shop-h24 raised the issue and cizeta1964 responded, but both replies lack detailed content.
Hello, I'm writing to find out how I can move forward because I had a problem with eBay and can't resolve it.
On January 30, I sell a pair of shoes to an eBay customer; since this profile belongs to my girlfriend, I forget to log in and ship the shoes on time, so the customer opens a dispute.
Then on February 10 I log in and make an agreement with the customer, finally sending him the shoes (explaining that it was my fault because I hadn't logged into eBay earlier).
So far, so good: the shoes arrive and he closes the dispute precisely because he receives the shoes.
At this point the funds are released and “sent” to my bank, Crédit Agricole, on February 14. I understand that it takes about 2/3 days to arrive, but days keep passing and there is no news of the money.
At this point mid-March arrives and the money still has never been received by my bank.
I proceed to write to eBay, which provides me with the code and everything needed to certify the payment, but it does not show up at all in my bank transactions, and I also show this to eBay, which denies it and keeps saying it sent me the money.
As of today, I no longer know how to proceed.
Unfortunately my girlfriend is in the hospital now and cannot make an appointment with the bank.
What I'm wondering is.. how is it possible that eBay keeps saying it sent the money and that yet the bank shows no payment on those days and obviously not in the days after either ???
how can I resolve this situation?
cizeta1964
Mentore4 months agoThe problems could be 3:
- the account has not been verified (through micro-deposits)
- the account holder is not the same as the bank account holder
- the account is not enabled to receive bank transfers from abroad