problem with seller

Question

Hi, I would like some information, since I need to request a refund but the seller is asking me to make a video, but the app or the PC doesn't give the option to send videos, only images, can you help me please with how to do it, if there is a way to send a video thanks to whoever replies

sika700 · Accepted Answer

Hello,on eBay it is not possible to send videos. Ask the seller for an alternative method, WhatsApp contact or something else... Anyway, it’s just a time-wasting request; if the item is not as described, open the correct return request on eBay and if that doesn’t help, ask eBay to intervene. Best regards.