Problems with Packlink | Questions and answers among users

unlockamemory · 2024-07-30T16:34:28.479000Z

Hello, I have serious problems with ebay and packlink. I sold a monitor, Bartolini the shipping service I used destroyed the monitor. Obviously the buyer asked for a refund. Bartolini admitted its fault and started a refund of 180 euros with packlink, I have at least a dozen emails with protocol number and refund from Bartolini. Now packlink no longer responds to any of my emails saying I am not entitled to a refund even though I made an insured shipment and Bartolini sent the refund. Moreover, in Bartolini's emails it says it processed the refund to ebay because they have a business relationship with them. Now I don't know what else to do... Ebay says packlink is the one making the refund, packlink doesn't respond and meanwhile ebay has taken 180 euros from me. I would like to know how to proceed or file a complaint against ebay and packlink.

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Problems with Packlink | Questions and answers among users | eBay Italy