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Problems with eBay shipping shipments
Summary: mammonia expresses frustration with eBay and Packlink customer service regarding an incomplete shipping label. Despite efforts to contact eBay support and open a ticket, the problem persists and the package is being sent back. After five days of unsuccessful attempts to resolve the issue, the seller had to refund the buyer, calling the service "scandalous".
Good morning,
eBay support, Packlink, and eBay shipping are rubbish!
I have a simple problem with an incomplete shipping label, so it wasn’t delivered:
basically, even though the buyer selected the Poste Delivery service and I shipped with Poste, the
system indicated a BRT pickup point and generated a label with a missing address.
I contact eBay, talk to an operator, who blames me for not checking the label and then
has me open a ticket on eBay shipping.
From that moment on, nothing: they send me a reply with all the shipping rules and various codes..
I ask to change the delivery address but get no replies.
I contact eBay customer service again but they bounce me to the courier (?).
In short, 5 days wasted in countless emails for nothing, since the package is going back
and I refunded the buyer!
Shocking service!
marioelegio
Mentore3 weeks agoActually, shipping without even checking whether the address is correct….