Customs issues and item that doesn’t clear customs | Questions and answers among users

gothmoonlight · 2025-10-19T03:17:20.801000Z

Good morning,I’ll summarize the timeline:- item purchased from Mexico on March 3- shipment held in customs (Milan Roserio) due to an error filling out CN22 (item different from the one declared) for 3 months- package sent back to Mexico on July 21- shipment held in CDMX since August with the note (This is the final status. Carrier doesn't provide further tracking updates).Given the fact that I contacted the seller about the failed customs clearance -without opening any dispute-, how can I -if possible- request eBay’s intervention with an order this old?

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Customs issues and item that doesn’t clear customs | Questions and answers among users | eBay Italy