Defective product not covered by eBay Warranty | Questions and answers among users

dnml82 · 2023-12-25T13:42:07.937000Z

Hello. I bought a new vacuum cleaner with a 12-month seller warranty. After 2 days of use it broke down; moreover, I strongly suspect it’s a classic "Chinese fake". I immediately opened a Dispute, but it was closed with the reason that the product is not covered by the eBay Guarantee. But how can that be? Then it’s a scam, I spent almost 400 euros and I have the right to at least some protection. The seller did not specify whether it was 100% original product or compatible product. I filed an appeal against eBay’s decision because I find something like this unacceptable. The seller is not a private individual, it’s a store with contact details, but if they were never to reply to me what do I do, do I have to take legal action?

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