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Hello, I was delivered a left front headlight that I had ordered on eBay on July 15, 2024. Unfortunately, due to my personal financial problems, I was only able to have it installed by my mechanic recently, and during the installation the control unit turned out to be defective and was causing an error. I know your return window stops at 30 days from receipt of the part, but now I have this defective headlight that I can’t even resell because it’s faulty. So I am demanding to return it, or at least to agree with you on a possible solution. I hope you can understand me, especially because the part cost me almost €1000 and is completely useless.
marioelegio
Mentore1 year agoPutting eBay aside, in your case you can't even ask for the application of the legal warranty.
If a part is installed by a third party not explicitly authorized by the seller, the warranty is void. No one will be able to determine whether it was a pre-existing defect or caused by incompetence during installation.
The installer must buy the part, install it, and guarantee both the part and the installation.
You can try to do a chargeback on the credit card, but it will be very hard for you to be right.
hi
mario