Refund issued but eBay still asks to ship | Questions and answers among users

martcarignan-0 · 2026-06-19T16:59:40.640990Z

Good evening,I won a dispute for a non-functioning item and handed the return over to BRT on 10/06, within the deadline of 17/06.BRT confirmed that the package arrived at the recipient’s pickup point, and the seller himself wrote to me saying it’s there waiting to be collected.However, in the eBay case it still shows “Return started - Ship the item”. I may have entered the wrong tracking number.Has anyone had a similar experience? Am I at risk of losing the refund even if the return was shipped on time?

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Refund issued but eBay still asks to ship | Questions and answers among users | eBay Italy