Return request for non-compliant item | Questions and answers among users

elesar-01 · 2023-01-02T00:39:18.709000Z

Hi everyone, I recently bought a plush toy which, besides turning out to be a fake (my fault here, because the seller marked it as "no brand" but from the photos it still seemed original, so I think I can't really do anything about that), has some seams coming undone. The problem is that before I noticed this, I had already left positive feedback.I sent the seller a message asking for at least a partial refund. Of course, it was ignored; so I opened a return request for a defective item, of course attaching the photos and explaining the situation.The seller replied that before it was shipped it didn't have these defects and in fact I had even left positive feedback. Do I have any chance of getting a refund after involving eBay?

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Return request for non-compliant item | Questions and answers among users | eBay Italy