return request received from buyer | Questions and answers among users

lucimarc59 · 2025-05-20T08:01:43.929000Z

Hello everyone, I sold an item as a private seller and I received a return request from the buyer for item not as described compared to what was written in the listing. I am sure I wrote everything accurately and in detail in the listing, I stated in the listing that I do not accept returns, but if I understood correctly that only applies to buyer’s remorse. Now I wanted to understand: if I buy a return label and upload it, but then the buyer doesn’t put anything in the package, for example? I’m a bit worried about this. I couldn’t even ignore the request because then eBay withholds the amount from future sales or charges the credit card, since it has authorized direct debit? But in that case it would also send debt collection, so acting that way wouldn’t help. I’d like to understand how to proceed and whether eBay automatically resolves disputes in favor of the buyer or also protects the seller. Thanks

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return request received from buyer | Questions and answers among users | eBay Italy