Refund for returned item | Questions and answers among users

betta1971 · 2023-12-27T18:28:17.165000Z

Good evening everyone,I was returned an item declared "ordered by mistake"I am being asked for a refund including shipping costs.No complaints about the item, but I was wondering whether it is correct to also refund the shipping costs, as that is a cost I as the seller incur because of the buyer's mistake.

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Refund for returned item | Questions and answers among users | eBay Italy