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Partial refund after incorrect cancellation "at the buyer's request"
Summary: edoso-77 and marioelegio discuss a partial refund resulting from an erroneous cancellation of an order, specifying that the cancellation was made "at the buyer's request".
Good evening, I’m asking for some practical advice about an eBay order.
I won an auction and paid for the order normally, for a total of €283.99, shipping included. After payment, the seller wrote to me saying the final price was too low and proposed replacing the cards in the listing with others. I رفضed the replacement and specified that I was not asking for cancellation.
The seller then cancelled the order by selecting the reason “cancellation at the buyer’s request,” but in chat he confirmed that he did it himself because it was the first time he had cancelled and he didn’t know how to proceed correctly.
The problem is that the refund is showing as partial: I paid €283.99, but PayPal/eBay show a refund of €254.00. On the eBay order page, there is still an outstanding balance of €29.99.
The “item not received” path sends me to the future expected delivery date, while PayPal sends me to eBay. I’d like to understand the correct way to get the remaining balance refunded and report that the cancellation reason entered by the seller is not correct.
Thanks.
marioelegio
Mentore4 months agoMaybe it was a UK seller shipping through the international shipping program?
On your payment method, do you see two separate payments?
Did he refund only his share and not the amount paid to Pitney Bowes for shipping?
Anyway, start reporting the seller's misconduct and ask ebay how to get the full refund (use the ask us to call you link you'll find at the bottom of the second attached page).
hi
mario