Result of the dispute | Questions and answers among users

emperor84 · 2024-11-04T08:18:32.992000Z

Contact to request urgent intervention regarding a sale, as I believe the dispute raised by the buyer, reopened for the second time through their bank (paypal), is absolutely unjustified.My listing clearly stated that I did not accept returns, and the buyer still completed the purchase knowing this condition. Afterwards, they said the item did not meet their expectations and asked for a return. Even though I was not obligated to, I offered a partial refund as a gesture of goodwill, which the buyer accepted. I repeat, THEY ACCEPTED, by refunding them 50 euros (item worth 450 euros), and Ebay closes the case. Despite this, after some time, the buyer reopened a dispute through paypal, claiming that I had refused to accept the item and that it does not match the description or is not original (making false statements!). This statement is inaccurate, as I complied with the terms of my listing and had already granted an alternative solution.The decision is made after 1 month and a half in favor of the buyer, unacceptable!Following this decision in favor of the buyer, I was informed that they would send the item back, providing me with a tracking code.This parcel was not delivered to me, but appears to have been sent back to the buyer themselves (I checked the tracking progress), leaving me without the strap and without payment and, moreover, with a partial refund of 50 euros, RIDICULOUS.Given the fact that not only have I lost the sale amount, but the item itself is also not in my possession, I called ebay support asking them to proceed with lifting the block on the payment and restoring the balance in my favor, so as to make up for this double loss. But the answer I get is ridiculous: "contact the buyer"; it is no longer possible to appeal.. Going to the section to submit an appeal, it is not possible to do so and there isn't even a support email address to write to, only a phone contact where you have to explain the entire case from the beginning every time, out loud, only to get no response and no help about it, just "contact the buyer". This situation was truly frustrating for me, given that I lost my item, I lost the money, and I lost the partial refund made to the buyer, for a total of almost 1000 euros.I am left wondering how a seller is protected at this point??!

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Result of the dispute | Questions and answers among users | eBay Italy