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Write support emails
Hello
Is there a way to send an email to support?
I have a problem with an item that arrived and doesn't match what was described. The seller admitted the mistake, but I can't start the return process because the tracking isn't updating. I don't want to wait any longer and I'd like to send the item back as soon as possible, also to protect its original condition.
I've already spoken with support, who can't help me, and with the seller, who replies tersely. I'd like to be able to put what happened in writing so I can best protect myself and leave a record.
Thanks a lot 🍀
7 comments
sika700
Mentore2 years agoHello,
you can safely open a return request even if it says "delivered":
Return an item in exchange for a refund | eBay
Kind regards.
simdesi6
OP2 years agoUnfortunately, when I click the appropriate button to start the procedure, I get the message "it’s too early to start a return procedure, wait until May 22". Customer support tells me they can’t do anything. I wanted an email contact so I could put the issue in writing. Thanks a lot
sika700
Mentore2 years agoSo you have to be patient and wait.
Kind regards.
simdesi6
OP2 years agoThanks a lot
So there isn’t an email address to write to, do I understand correctly?
sika700
Mentore2 years agoAnd even if there were, what would change?
They’d tell you to wait until the 22nd...
Anyway, at the link indicated above, if you scroll all the way down, you’ll also find how to contact support.
Kind regards.
simdesi6
OP2 years agoI’m not expecting a different answer, just to be able to write that I have a problem that falls outside the normal procedures. The tracking on the courier’s website is clearly visible; as often happens, there’s a time window: "the package will be delivered between May 7 and May 22"—it’s not guaranteed that on May 22 that tracking will still be visible. In that case, do I keep getting passed from one operator to another who tells me different things, or can I put the situation in writing? It seems to me that no, apart from the inconvenience of keeping at home an item, even a bulky one, that isn’t what I asked for until the 22nd, then opening the procedure, then waiting for the seller to respond and generate the label, shipping to the USA, hoping the package arrives intact.. and maybe the refund in July/August if I’m lucky.
Sorry if I went on too long and thank you for your kind reply
sika700
Mentore2 years agoFor online purchases when problems arise, at least on eBay, there are clear procedures to protect you and you need a lot of patience.
We are all human beings and therefore, as such, making mistakes is part of everyday life.
It’s a shame, but the timelines must be respected and the procedures must be followed carefully.
Kind regards.