We’re always having trouble with eBay assistants | Questions and answers among users

caffemillionaire · 2026-06-29T10:21:27.457664Z

Goodbye to Chat-only calls and email. This is a real problem for us. Every time we need to make any kind of request, it takes us a huge amount of time.Decisions made badly and hastily without carrying out proper checks.Removing defects even though with other topics the replies are always the same.Removing feedback without evaluating message exchanges, accurate investigations on police.A continuous rejection of all our requests. We have gone back to having that endless wall that seems never to be overcome so we can see who on the other side takes care of our business. Many actions handled by staff with little experience.I have the feeling that our business is at risk on eBay.Despite large daily budgets on promoted listings and end-of-sale, they choose to eliminate the call, asking people who in my opinion are not competent on the subject. Since Merchant support decided that our accounts should be directed to departments like the current ones, our businesses are at risk.I think that for what we pay, we should get more instead of having things taken away.

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We’re always having trouble with eBay assistants | Questions and answers among users | eBay Italy