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Goods replacement
Summary: The thread discusses "Replacement of goods," but it does not contain any further details or elaboration from davedelle or marioelegio.
Hi everyone
A customer received goods that weren’t right for him, so I decided to send him replacement goods via GLS’s exchange service, which picks up the defective package and delivers the replacement at the same time.
Now, the customer has opened a refund-return request, and I have to respond by today but I’ve already sent the goods. What should I do? Should I wait for eBay to step in? Should I click on "Accept return" or "Offer a full or partial refund"?
In theory the customer will receive the goods in a few days, so everything would be resolved, but for eBay this complaint remains open...
marioelegio
Mentore1 year agoOpening the procedure does not automatically cause problems, if the buyer does not ask ebay to intervene.
So ask him to be patient until the new item arrives.
Next time, label it return and refund.
bye
mario