untracked shipment | Questions and answers among users

acnando · 2026-03-13T23:58:06.779000Z

I shipped a little magazine with ordinary book mail as the customer chose, and they’re writing to me saying that 15 days have passed and it still hasn’t arrived; in the description it says that I did not issue refunds if the package didn’t arrive (quite visible), and eBay wrote to me:The buyer did not receive the item"Provide me with the shipping tracking. Gz" Add the shipping code for the buyer Refund the buyer - so even if it said that I didn’t refund (do I have to do it)?

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untracked shipment | Questions and answers among users | eBay Italy