A little help and advice please

Question

Good morning,I need some advice, please. Yesterday a buyer contacted me saying they had received the empty package (it’s a yellow envelope). I replied that I was very sorry and surprised by what had happened and that obviously I had not shipped an empty envelope, and I asked whether the envelope had been tampered with. The buyer responded that yes, it had been opened at a corner. They then went ahead and opened a return request specifying that they had received an empty envelope and showing it c...

marioelegio · Accepted Answer

You’ll have to issue a refund. If you do it voluntarily, within the timeframes set by eBay, the fees you paid to eBay will be credited back to you.You could try asking the courier or the broker who sold you the shipment for a refund, but they will definitely push back on the fact that a simple yellow envelope does not count as suitable packaging for any item.  himario