Sale to a foreign buyer gone wrong | Questions and answers among users

rocca_p · 2026-03-24T09:11:41.144000Z

Good morning, I’m asking the community for help with a sale through the eBay platform.I’m a user with over 500 positive feedbacks and I’ve never had any problems with shipping.I sold an item worth 850 euros, purchased by a user from Belgium with 0 feedback, with an account registered on the same day as the purchase.Confident in the seller protection, I ship the item, making a video of the packing as I always do. On arrival, the recipient opens a dispute over non-receipt (the courier had left notice twice because they were not at home) and then turns it into a claim saying they received an empty box. I notify BRT about this and I’m still waiting for a response regarding their checks. First eBay sides with me by releasing the funds, then 3 hours later I receive an email saying that the buyer has proved they received an empty box (3 photos) and so they are refunded. After contacting customer service by phone, I find out that the buyer from Belgium purchased through the eBay.co.uk platform, so they are the ones handling the dispute.I try to appeal, asking to be able to attach the packing video, but nothing; for them it’s right that the buyer receives the refund and I lose the item and the funds.Has anyone had a similar situation and can give me any advice on how to proceed? I can’t rule out that the contents were actually stolen during shipping, but the buyer’s modus operandi leaves me quite perplexed

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Sale to a foreign buyer gone wrong | Questions and answers among users | eBay Italy